| Technical Support |
 
  Technical Support  
  FAQs  
 
1. Can I use Dynamo on a tablet device? Yes. Dynamo Maths uses Adobe Flash modules. Therefore, in order for Adobe Flash modules to stream, download Free 'Puffin Academy Browser' app on your iPad or Android device.
Use 'Puffin Academy Browser' instead of Safari browser, which does not support Adobe Flash streaming. Dynamo Maths is an approved application for use with Puffin Academy.
On Android tablet devices, Google Chrome requires installation of Adobe Flash Player. Alternately, use the Puffin Academy Browser app.

2. Does Dynamo Maths work on Macs Yes. Simply select the Google Chrome browser, or Microsoft Internet Explorer or Mozilla Firefox and go to the Dynamo Maths website to login.

3. I can login, but the modules are not displaying. The modules are using Adobe Flash technology. Please check that you have the latest Adobe Flash Player. From the Dynamo Maths login page, select the Adobe Flash button, to be directed to Adobe website. Download and install the plugin to your PC.

4. I can login, but the Game in assessment is not starting. The likely reason is that the Adobe Flash plugin is not the latest version. Please check that you have installed the latest Adobe Flash Player. From the Dynamo Maths login page, select the Adobe Flash button to be directed to Adobe website. Download and install the plugin to your PC.

5. Dynamo does not work with Microsoft Edge browser used in Windows 10 Select the settings option in the Microsoft Edge browser and enable - Adobe Flash Player. This has been made an optional function in Microsoft Edge browser.

6. How do I add a new student? Login as an Admin teacher, select the menu 'Admin', followed by student 'Names and Passwords', followed by 'Add Student' button. Enter the student details and allocate the licenses.
   
 
 

If you have any other enquiries, please contact us.

e-mail: support@dynamomaths.co.uk
Tel (UK): +44 0203 113 2066

 
     
| Technical Support |
 
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